Do you accept paypal?
Is this allowed by the HPC?
Why is this service so cheap?
Is the system suitable for all HPC staff groups?
I am a manager, can I purchase multiple user accounts for my staff?
What do I need to do when my membership is due for renewal?
What if I am late in renewing my membership?
How secure is the data I enter?
What happens if your servers crash?
How do I submit a support ticket?
I can't get it to work on my mobile?
What are the minimum PC and browser requirements?

Do you accept paypal?

Yes, we accept paypal as a method of payment. In fact, paypal is our sole payment method because research shows it is the payment method that people feel most comfortable using online. It is safe and secure for everyone.

Is this allowed by the HPC?

The system has been built from the ground up with user simplicity and the HPC CPD standards in mind. You can directly select which HPC CPD standards each piece of work you record meets. In addition to this our system allows you to catalogue your CPD in categories and subcategories that are recommended by the HPC in their own documentation. We are not affiliated with the HPC but they state, "You can keep a record of your activities in whatever way is most convenient for you, this may be computerised. We would like to encourage you to complete the profile and list of evidence electronically, as this will help the assessors to read the information that you submit.".

They go on to say that if you are selected for audit, "The simplest way to prove that you have kept a record of your CPD is to send us, as part of your evidence, a summary of all of your CPD activities. This could be in any format you choose, but we suggest that it might be a simple table which includes the date and ‘type’ of each activity". Our system will allow you to select and compile such a list in less than 10 seconds.

Why is this service so cheap?

We feel that the service is very competitively priced and our main aim through this service is to help you with your CPD/career, not to make obscene amounts of money. We are HPC registered staff ourselves (the system is built by HPC registered staff for HPC registered staff) and we know how daunting the thought of audit can be. Hopefully our system will make this process very straight forward for you.

Is the system suitable for all HPC staff groups?

Absolutely. As the system directly addresses the HPC CPD standards and uses categories actually suggested by the HPC themselves, it is suitable whatever your profession.

I am a manager, can I purchase multiple user accounts for my staff?

You can, although you can’t do this automatically via the website. Please use the ‘contact us’ option to send us your requirements. Even if you purchase accounts for your staff using your departments budget, you still won't be able to see your staff's records. Their individual records are completely confidential to them, this is deliberate and something we will not change.

What do I need to do when my membership is due for renewal?

When your membership is due for renewal, you will be alerted 14 days prior to this date via the email address you used when you signed up. You will simply be able to login and pay for your next years subscription using the same method as you did when you signed up. You can see when your membership is due for renewal at any point by visiting http://www.cpd-online.com/user whilst logged in.

What if I am late in renewing my membership?

Don’t worry, we won’t delete your data! However you won’t be able to access it again until you renew your membership. If you don’t want to renew your membership that is fine, we can send you an excel file of your data upon request. We will clear out data associated with expired accounts after 100 days from your expiration date. This gives you ample time to either renew or export your data, it is only fair to paying members for the database to work at optimum speeds unhindered by expired data.

How secure is the data I enter?

Your data is as secure with us as it is with any other online system in the world. The system is programmed using the latest server side languages and structured database queries. We will not divulge your information to anyone unless required to do so by law.

What happens if your servers crash?

Our servers have 99.9% guaranteed uptime. We also have automated backup routines in place meaning that your data is backed up on different physical drives….. if one breaks beyond repair, we can retrieve and restore your data from one of the others. As an extra layer of protection and piece of mind for you, you can export your data at anytime into MS Excel or MS Word and save a local copy to your own harddrive.

How do I submit a support ticket?

We have worked hard to make the system as easy to use as possible and it is very straight forward. However if you are still having problems, please use the ‘contact us’ link in the navigation menu of the main website to submit a support request.

I can't get it to work with my mobile?

Unfortunately not all mobile phones & devices are supported. We know the system works perfectly on iPhones, Android phones (such as those by HTC) and also on the vast majority of tablets such as iPads. We also know that the system currently does NOT work using Blackberry's browser. You can of course use the system fully on any PC, Mac, laptop or netbook. As we are sure you can appreciate, we can not test the system on all smart phones and devices due to the myriad of models on the market - we simply don't have access to them all!

What are the minimum PC and browser requirements?

More or less any modern PC or 'semi-modern' PC will run the system without any problems whatsoever. Firefox, Safari, Opera & Internet Explorer are supported as browsers. We recommend Internet Explorer 7.0 or greater with javascript enabled and with a screen resolution of 1024x768 or greater. The chances are you are already running these minimum requirements if your machine was made in this millenium. Internet Explorer 6 and below are now over 10 years old. We hope your setup is not going to be over 10 years old even if you work for the NHS!